FAQ

Frequently Asked Questions

How do I place an order?
  1. Choose your product.
  2. Put your product in your cart.
  3. Go to your cart.
  4. Fill your contact information.
  5. Choose your payment methode.
  6. Your order is placed.
What is the delivery time?

The delivery time is 1 – 3 working days in The Netherlands,  if orders and payments are made before 5 p.m.

Where do you ship?

We ship over the whole world (international) and all of our orders have a Track and Trace code.

How much are the shipping costs?

€ 7,50 – The Netherlands
€ 13,00 – Belgium, Germany, France, Italy, Luxembourg and Spain
€ 18,50 – Rest of Europe
€ 29,50 – Rest of the world
Wholesale orders have different shipping costs. 

Which mail order company do you use?

We send our orders with PostNL in The Netherlands.

Can I pick up my order?

Yes, you can pick your order in The Hague. Send us an e-mail at info@24kgoldenrose.com so we can make an manual order for you.

How do I cancel my order?

Send an e-mail at info@24kgoldenrose.com with your ordernumber and that you want to cancel your order. 

If your package has not yet been sent, it will be canceled and the full amount will be refunded to your account. If your package has already been shipped, you can refuse it at the door.

 

How can I return my order?

You can return your order by sending an e-mail to info@24kgoldenrose.com with the following information:

  • Name;
  • Ordernumber;
  • Product you want to return;
  • Reason;
  • Solution (money back / new product).

Note! The return costs are for yourself.

Within how many days can I return?

You can return your order within 14 days.

Are the prices with or without VAT?

Yes, our prices are included with VAT. 

What is the minimal order for wholesale?

The minimal order quantity for wholesale is 5.

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Contact

 

 

info@24kgoldenrose.com

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